Track Your Shipment — Real-Time Tracking

LaneSurf provides AI shipment tracking and visibility software for freight brokers, 3PLs, and shippers. The platform contacts drivers directly by voice or text, collects shipment status updates, monitors ETAs against your tracking rules, and logs each update. It is designed to replace repetitive manual check-calls while giving teams cleaner visibility across active freight.

LaneSurf uses AI driver contact, ETA monitoring, and status-update workflows to keep freight teams informed while loads are in transit. Instead of relying only on manual calls or scattered messages, the system captures driver-provided updates, checks them against shipment context, and flags issues that need attention. This helps operations teams respond sooner and reduce customer status inquiries.

The platform is built to contact drivers through voice and text for check-ins, ETA confirmations, and in-transit status updates. This driver-contact-driven approach helps freight teams gather practical, current information without asking reps to spend hours calling drivers manually. Escalations can be routed to humans when the AI detects missing details, delays, or exceptions.

Yes. LaneSurf’s shipment tracking workflow includes delay detection and exception escalation. When a load appears off schedule or a driver provides delay context, the platform captures the root cause, logs the details, and routes the issue according to your escalation rules. This gives teams usable context before a shipper or customer has to ask for an update.

LaneSurf supports TMS integration for shipment context and tracking handoff. The broader platform lists integrations with major transportation management systems, with full TMS integration typically under 10 days and onboarding available in under 48 hours. For teams that need a faster start, LaneSurf can also work from current load data while integration is completed.

LaneSurf is designed for freight brokerages, logistics companies, transportation brokers, 3PLs, and shipper logistics teams that manage active freight. It is especially useful for operations, track-and-trace, customer service, and carrier teams that spend significant time on driver follow-up, ETA confirmation, manual status updates, and exception management across many loads.

Onboarding is listed as under 48 hours for LaneSurf’s cloud SaaS services, with TMS integration typically under 10 days where applicable. Exact setup depends on your workflow, data access, tracking rules, and integration needs. Teams can request a demo and review how the platform would handle active loads, driver contact, ETA rules, and escalation paths.

LaneSurf’s catalog references SOC-2 Type II in review, along with AES-256 and TLS 1.2+ security for platform use. The tracking workflow also maintains full tracking logs per shipment, creating an operational record of driver contact, ETA updates, status changes, and exception context. This helps teams manage visibility while supporting auditability across load execution.